Service Specifications

High-availability ICT engineering. Transparent pricing based on 20+ years of enterprise expertise.

1. The First Step

Our mandatory diagnostic phase to ensure we fix the root cause, not just the symptoms.

Book Initial Assessment
Project Description & Methodology Starts at
Remote Rapid Triage Quick software & system check via secure remote tools. Best for software glitches and error message diagnosis. $30
On-Site Professional Survey Comprehensive physical check at your home or office. Covers quick fixes (<30 mins). This fee is 100% credited toward your final project. $50

2. Computer Performance (SRE-Grade)

Applying enterprise reliability standards to your personal computers and small servers.

Project Description & Methodology Starts at
System Hardening & Speed-up Deep cleanup of bloatware and background services. We optimize your OS for significantly faster boot and operation speeds. $90
Proactive System Refresh Clean OS reinstallation while keeping your data safe. Includes full driver setup and the latest security patches. $150
Business-Grade Storage (NAS/RAID) Professional data storage setup that keeps working even if a hard drive fails. Essential for home offices. $120
Hardware Health & Security Audit A full physical and software check-up. We identify wearing parts and outdated firmware before they cause a crash. $80
15-Min Disaster Recovery Advanced system snapshot configuration. If your system crashes, we ensure you can be back online within 15 minutes. $110

3. Hardware Rescue & Upgrades

Professional hardware management from preventative maintenance to emergency recovery.

Project Description & Methodology Starts at
Deep Hardware Diagnostics Stress-testing your CPU, RAM, and storage to find the hidden cause of freezes or 'Blue Screens'. $80
Thermal Rescue & Deep Clean Full teardown and dust removal. We apply high-performance thermal paste to stop overheating and fan noise. $90
Pro Component Upgrades Installation of SSDs, RAM, or Graphics Cards. Includes BIOS tuning to ensure your new parts perform at 100%. $70
Logical Data Recovery Recovery of accidentally deleted files or data from corrupted drives. We verify the integrity of every rescued file. $120
Custom productivity PC build Custom engineering of high-performance workstations. Includes 24-hour stability testing to ensure it's work-ready. $200

4. Home & Office Networking

Professional Wi-Fi and network tuning designed for Australian residential structures.

Project Description & Methodology Starts at
Wi-Fi Signal Optimisation Tuning your existing router settings (channels/power) to reduce lag and improve speed without buying new gear. $90
Whole-Home Mesh Deployment Design and setup of Mesh Wi-Fi or wired Access Points to eliminate dead zones in every room and the backyard. $150
Privacy & Guest Isolation Setting up secure, separate networks for your kids, guests, and smart devices (IoT) to protect your main data. $120
Network Security Hardening Closing security backdoors in your router and setting up encrypted DNS to protect your family's browsing privacy. $110

5. Cyber Security & Family Safety

Protecting your digital life through proactive monitoring and smart backup design.

Project Description & Methodology Starts at
Advanced Parental Controls Network-wide filtering to manage screen time and block inappropriate content across all devices automatically. $110
Malware & Ransomware Shield Advanced system hardening to make your PC an 'unattractive target' for hackers and automated attacks. $120
3-2-1 Bulletproof Backup Setting up 3 copies of your data on 2 different media types with 1 offsite copy. Total peace of mind for family photos. $150
Privacy & Password Audit Setup of professional password managers and 2FA. We audit your accounts for leaks to prevent identity theft. $90
Proactive Health Monitoring Installing lightweight 'probes' that alert us to failing drives or high temps before you lose your work. $110
Anti-Scam Awareness Coaching 1-on-1 training to help you identify phishing, social engineering, and fraudulent calls. Your best line of defense. $80

6. Smart Home Integration

Private, secure, and local-first automation that doesn't depend on the cloud.

Project Description & Methodology Starts at
Home Assistant Core Setup Deployment of a private smart hub. Control all your different brands (Xiaomi, Tuya, etc.) from one secure screen. $180
Smart Security Sensor Network Professional setup of motion, leak, and door sensors linked to your phone for instant, private alerts. $120
Custom Automation Logic Smart scripting for 'Cinema Mode', 'Away Mode', or automated security lighting based on your daily routine. $90
Unified Entertainment Control Linking your TV, Sonos, and projectors into one simple system. No more juggling five different remotes. $110
Smart Home Health Check Fixing device drop-outs and Gateway lag to ensure your smart home responds instantly every time. $80

7. Business Growth & AI Velocity Efficiency Boost Your Business

Leveraging Enterprise tech and AI to automate your manual tasks and grow your brand.

Project Description & Methodology Starts at
Ultra-Fast Astro Website Building a lightning-fast business site using the same tech as global giants. Focused on mobile speed and Google ranking. $400
Private AI Knowledge Base Your own private AI that knows your business documents. Allows you to 'chat' with your data and find info instantly. $500
AI Business Workflow Design Connecting your Email, CRM, and Social Media via AI. Automates lead capture so you can focus on the work. $300
24/7 Intelligent AI Concierge A custom AI chatbot for your website that handles sales queries and book appointments using your specific logic. $400
Cloud Migration (Docker/K8s) Moving your business apps to modern, self-healing environments. Includes professional backups and SSL security. $300
E-commerce & Stripe Integration Headless commerce setup connecting Astro frontend to Stripe APIs. Includes secure checkout and automated invoice generation. $600
Business Uptime Monitoring Enterprise-grade monitoring of your website and apps. We get alerted to failures before your customers do. $300

All on-site services are credited back if complex projects are approved. Hardware costs quoted separately. Precision is the standard.