Service Specifications
High-availability ICT engineering. Transparent pricing based on 20+ years of enterprise expertise.
1. The First Step
Our mandatory diagnostic phase to ensure we fix the root cause, not just the symptoms.
| Project | Description & Methodology | Starts at |
|---|---|---|
| Remote Rapid Triage | Quick software & system check via secure remote tools. Best for software glitches and error message diagnosis. | $30 |
| On-Site Professional Survey | Comprehensive physical check at your home or office. Covers quick fixes (<30 mins). This fee is 100% credited toward your final project. | $50 |
2. Computer Performance (SRE-Grade)
Applying enterprise reliability standards to your personal computers and small servers.
| Project | Description & Methodology | Starts at |
|---|---|---|
| System Hardening & Speed-up | Deep cleanup of bloatware and background services. We optimize your OS for significantly faster boot and operation speeds. | $90 |
| Proactive System Refresh | Clean OS reinstallation while keeping your data safe. Includes full driver setup and the latest security patches. | $150 |
| Business-Grade Storage (NAS/RAID) | Professional data storage setup that keeps working even if a hard drive fails. Essential for home offices. | $120 |
| Hardware Health & Security Audit | A full physical and software check-up. We identify wearing parts and outdated firmware before they cause a crash. | $80 |
| 15-Min Disaster Recovery | Advanced system snapshot configuration. If your system crashes, we ensure you can be back online within 15 minutes. | $110 |
3. Hardware Rescue & Upgrades
Professional hardware management from preventative maintenance to emergency recovery.
| Project | Description & Methodology | Starts at |
|---|---|---|
| Deep Hardware Diagnostics | Stress-testing your CPU, RAM, and storage to find the hidden cause of freezes or 'Blue Screens'. | $80 |
| Thermal Rescue & Deep Clean | Full teardown and dust removal. We apply high-performance thermal paste to stop overheating and fan noise. | $90 |
| Pro Component Upgrades | Installation of SSDs, RAM, or Graphics Cards. Includes BIOS tuning to ensure your new parts perform at 100%. | $70 |
| Logical Data Recovery | Recovery of accidentally deleted files or data from corrupted drives. We verify the integrity of every rescued file. | $120 |
| Custom productivity PC build | Custom engineering of high-performance workstations. Includes 24-hour stability testing to ensure it's work-ready. | $200 |
4. Home & Office Networking
Professional Wi-Fi and network tuning designed for Australian residential structures.
| Project | Description & Methodology | Starts at |
|---|---|---|
| Wi-Fi Signal Optimisation | Tuning your existing router settings (channels/power) to reduce lag and improve speed without buying new gear. | $90 |
| Whole-Home Mesh Deployment | Design and setup of Mesh Wi-Fi or wired Access Points to eliminate dead zones in every room and the backyard. | $150 |
| Privacy & Guest Isolation | Setting up secure, separate networks for your kids, guests, and smart devices (IoT) to protect your main data. | $120 |
| Network Security Hardening | Closing security backdoors in your router and setting up encrypted DNS to protect your family's browsing privacy. | $110 |
5. Cyber Security & Family Safety
Protecting your digital life through proactive monitoring and smart backup design.
| Project | Description & Methodology | Starts at |
|---|---|---|
| Advanced Parental Controls | Network-wide filtering to manage screen time and block inappropriate content across all devices automatically. | $110 |
| Malware & Ransomware Shield | Advanced system hardening to make your PC an 'unattractive target' for hackers and automated attacks. | $120 |
| 3-2-1 Bulletproof Backup | Setting up 3 copies of your data on 2 different media types with 1 offsite copy. Total peace of mind for family photos. | $150 |
| Privacy & Password Audit | Setup of professional password managers and 2FA. We audit your accounts for leaks to prevent identity theft. | $90 |
| Proactive Health Monitoring | Installing lightweight 'probes' that alert us to failing drives or high temps before you lose your work. | $110 |
| Anti-Scam Awareness Coaching | 1-on-1 training to help you identify phishing, social engineering, and fraudulent calls. Your best line of defense. | $80 |
6. Smart Home Integration
Private, secure, and local-first automation that doesn't depend on the cloud.
| Project | Description & Methodology | Starts at |
|---|---|---|
| Home Assistant Core Setup | Deployment of a private smart hub. Control all your different brands (Xiaomi, Tuya, etc.) from one secure screen. | $180 |
| Smart Security Sensor Network | Professional setup of motion, leak, and door sensors linked to your phone for instant, private alerts. | $120 |
| Custom Automation Logic | Smart scripting for 'Cinema Mode', 'Away Mode', or automated security lighting based on your daily routine. | $90 |
| Unified Entertainment Control | Linking your TV, Sonos, and projectors into one simple system. No more juggling five different remotes. | $110 |
| Smart Home Health Check | Fixing device drop-outs and Gateway lag to ensure your smart home responds instantly every time. | $80 |
7. Business Growth & AI Velocity Efficiency Boost Your Business
Leveraging Enterprise tech and AI to automate your manual tasks and grow your brand.
| Project | Description & Methodology | Starts at |
|---|---|---|
| Ultra-Fast Astro Website | Building a lightning-fast business site using the same tech as global giants. Focused on mobile speed and Google ranking. | $400 |
| Private AI Knowledge Base | Your own private AI that knows your business documents. Allows you to 'chat' with your data and find info instantly. | $500 |
| AI Business Workflow Design | Connecting your Email, CRM, and Social Media via AI. Automates lead capture so you can focus on the work. | $300 |
| 24/7 Intelligent AI Concierge | A custom AI chatbot for your website that handles sales queries and book appointments using your specific logic. | $400 |
| Cloud Migration (Docker/K8s) | Moving your business apps to modern, self-healing environments. Includes professional backups and SSL security. | $300 |
| E-commerce & Stripe Integration | Headless commerce setup connecting Astro frontend to Stripe APIs. Includes secure checkout and automated invoice generation. | $600 |
| Business Uptime Monitoring | Enterprise-grade monitoring of your website and apps. We get alerted to failures before your customers do. | $300 |
All on-site services are credited back if complex projects are approved. Hardware costs quoted separately. Precision is the standard.